We in the Netherlands are quite down-to-earth people, and we really like clarity. If there is something that is wrong or that we can improve, please let us know via our contact page. We use policies to make the BOX14 experience as fair and clear as possible. This page contains important agreements to make it enjoyable for both sides.
We as BOX14 transport our products with the following companies:
DHL, PostNL, UPS and DPD.
The delivery time of course depends on the final destination. Within Europe the delivery time is between 4 and 10 working days. International Shipping 5 to 12 working days, this of course depends on the supplier.
Warranty is always an annoying subject, all this occurs means that we have made someone unhappy with our product. Our products are made by a high-quality manufacturer in Shenzhen, after each step of the production process, the products are manually checked for any manufacturing defects. when an error occurs, the product will not be sold. BOX14 provides a one-year warranty against premature critical wear on each product. This only applies if the products have been used for their intended purpose and are regularly maintained. You also get a 1-year warranty on errors made during production, as well as material defects.
Since we cannot control the use of our products, we are not responsible for accidents.
If you have any problems installing our products, you can always contact us via our contact page. Because we have no insight into the installation of our products, our warranty does not cover products that have been installed/used incorrectly.